by Judy Walker | May 13, 2020 | Culture change, Leadership, Staff engagement, Uncategorized
In more normal times (and they will come again) some very human factors create resistance to changing things for the better. Last week I referred to Robert Glazers’ excellent blog about the transformation CEO Alan Mulally led at Ford to ensure the uncomfortable truths...
by Judy Walker | Apr 20, 2020 | Leadership, Learning Lessons, Staff engagement, Uncategorized
The roomful of people went incredibly quiet when the GP spoke. “Some of the things that happened during this process have left me feeling very bruised. I will get over it, but I wanted you to know how difficult it has been for me”. Dr Marsh* was speaking during an...
by Judy Walker | Mar 18, 2020 | Leadership, Staff engagement, Uncategorized
Some online meetings fall well outside what we would call “effective” and “productive” because the participants behave exactly as they want to. “Sorry can you say that again.. I wasn’t listening; I just got an email from Bob” and “I can’t put the camera on because of...
by Judy Walker | Mar 12, 2020 | Blame Culture, Culture change, Staff engagement, Uncategorized
“We are taught you must blame your father, your sisters, your brothers, the school, the teachers – but never blame yourself. It’s never your fault. But it’s always your fault, because if you wanted to change, you’re the one who has got to...
by Judy Walker | Dec 6, 2019 | Culture change, Patient Safety, Staff engagement, Uncategorized
Have you noticed how some people start to get ready to go home well before their official clock-off time? Every day of the week, the cup washing, desk cleaning, pencil-pot tidying begins and is followed by a long visit to the bathroom and then the coat is put on so...
