Explained

The iTS AAR approach has been developed as a result from our experience using After Action Review in healthcare, military and corporate environments where we have first-hand knowledge of the broad, deep lasting impact on performance that successful implementation of AAR has within teams and organisations.

The iTS AAR approach

The value of improving team and business performance using the After Action Review approach has been brought to life in Black Box Thinking by Matthew Syed and The Culture Code by Daniel Coyle. We know it is being widely used in a variety of successful USA companies, often introduced by former military officers who are in senior leadership roles and have the necessary expertise in using it. Yet it is only just beginning to be introduced across Europe, so we are at a very exciting stage in our work.

It’s not enough to simply use the four iTS AAR questions, brilliant though they are. The transformational results of the iTS AAR approach can only be realised when there is a skilled facilitator, with the baton, holding people in the process to get to incredibly powerful learning.  We have created a range of iTS AAR products and services to give businesses the very best foundation for gaining commercial advantage through the creation of a true learning culture and a united approach to problem solving.

The heart of After Action Review

At the heart of the iTS AAR model of After Action Review is the opportunity for a group of people to learn from recent shared events and build understanding from the individual experiences into a collective picture of what was expected and what actually happened.

Central to the success of every iTS AAR is an “AAR Conductor” who facilitates the process and helps participants to make sense of what they’ve heard and draw out their own lessons. The final stage is deciding on what needs to happen with those lessons and the changes that might be needed as a result of them. Our iTS AAR Conductor Development Day equips people with the skills and knowledge to facilitate these honest conversations and ask the questions that bring clarity to the issues and the solutions.

The keystone effect on team performance

Keystone species are those which have an extremely high impact on a particular ecosystem relative to its population and are critical for the overall structure and function of an ecosystem. iTS AAR is the keystone for organisational transformation & learning which, when embedded, positively enhances all the key elements of successful performance at the individual, team and organisational level.

With AAR present and at the centre of the organisation, the whole ecosystem evolves to be an inclusive and exciting organisation that moves easily towards problems as people know that this is where exciting new ideas lie. People get excited by things that didn’t go wholly to plan, feel listened to and love to be part of creating, and then implementing, the solutions.

From our clients

“Our experience is that AAR is simple and easy to use. It’s not only an improvement tool but one that has a major effect on the relationships and culture of a team. These two things make it infectious and just like that famous snack “once you pop, you can’t stop” which makes it sustainable too.”

Exec Director, NHS

I love the way that AAR gives everyone the opportunity to have an equal voice and really learn from experiences together. The joint learning through AAR is incredible.”
Programme Manager, Sydney, Australia

If you work in a fast-paced organisation where new projects are currently being undertaken then AARs will ensure that the business will perform as efficiently as it is able to, solving issues and developing successes.”
National Sales Manager

Regularly using AAR has created a safe and trusting environment for the team, strengthening relationships and flattening any hierarchy created by management tiers. Everyone can take part and share their experiences.”
Commissioning Manager

Let’s start something new!

Get in touch with us today and take the first steps to transforming your business.