by Judy Walker | May 13, 2020 | Culture change, Leadership, Staff engagement, Uncategorized
In more normal times (and they will come again) some very human factors create resistance to changing things for the better. Last week I referred to Robert Glazers’ excellent blog about the transformation CEO Alan Mulally led at Ford to ensure the uncomfortable truths...
by Judy Walker | May 4, 2020 | Blame Culture, Culture change, Leadership, Uncategorized
Robert Glazers’ excellent blog last week made me wonder what gets in the way of every senior meeting conversation being as honest and open as Alan Mullaly’s board room discussions? Robert explains how, when Alan Mulally first arrived at as CEO at Ford in 2006, the...
by Judy Walker | Apr 20, 2020 | Leadership, Learning Lessons, Staff engagement, Uncategorized
The roomful of people went incredibly quiet when the GP spoke. “Some of the things that happened during this process have left me feeling very bruised. I will get over it, but I wanted you to know how difficult it has been for me”. Dr Marsh* was speaking during an...
by Judy Walker | Mar 18, 2020 | Leadership, Staff engagement, Uncategorized
Some online meetings fall well outside what we would call “effective” and “productive” because the participants behave exactly as they want to. “Sorry can you say that again.. I wasn’t listening; I just got an email from Bob” and “I can’t put the camera on because of...
by Judy Walker | Feb 14, 2020 | Culture change, Leadership, NHS, Patient Safety, Uncategorized
News reports in whatever country you live in will periodically be dominated by a story whose horror is compounded by the fact that there were bystanders who could have prevented it. We have had one of these this recently in the UK and it shines a light on something...
by Judy Walker | Jan 23, 2020 | Leadership, Learning Lessons, Uncategorized
On 26th January every year, Australians have an official holiday to mark the day when Captain Arthur Phillip guided a fleet of 11 British ships carrying convicts to the colony of New South Wales, effectively founding Australia in 1788 (notwithstanding the Aboriginal...
